Standardization on multimedia communications: Computer-telephony-integration-related issues

Web-based intelligent call center for an intensive care unit

K Han, D Lee - Asia-Pacific Conference on Web Intelligence, 2001 - Springer
This paper presents an intelligent call center, one that is a subsystem of a web-based
monitoring system of an intensive care unit. Based on Computer Telephony Integration (CTI) …
被引用次数：1 相关文章 所有 7 个版本

Agent 를기반으로한지능형호출시스템

이동규， 한경숙 - 정보과학회논문지: 컴퓨팅의실제및레터, 2001 - dbpia.co.kr
본 논문은 현재 개발중인 웹 기반의 실시간 중환자 관찰 시스템의 부 시스템인 호출 시스템을
소개한다. Computer Telephony Integration (CTI) 기술을 바탕으로 한, 이 호출 시스템은 환자 …
被引用次数：1 相关文章 所有 4 个版本
[PDF] koreascience.kr

An Intelligent Call Center based on Agent

DK Lee, KS Han - Journal of KIISE: Computing Practices and …, 2001 - koreascience.kr
This paper presents a cal center which is a subsystem of a web-based real time monitoring
system of intensive care units. Based on Computer-Telephony Integration (CTI) technology …
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