Empirical research in on-line trust: a review and critical assessment

S Grabner-Kräuter, EA Kaluscha - International journal of human-computer …, 2003 - Elsevier
Lack of trust is one of the most frequently cited reasons for consumers not purchasing from
Internet vendors. During the last four years a number of empirical studies have investigated …

Implications of self-reference: Niklas Luhmann's autopoiesis and organization theory

T Hernes, T Bakken - Organization Studies, 2003 - journals.sagepub.com
This article reviews the potential of Niklas Luhmann's autopoiesis as a contribution to
organization theory. We consider organization theory to consist of three epistemological …

Trust and TAM in online shopping: An integrated model

D Gefen, E Karahanna, DW Straub - MIS quarterly, 2003 - JSTOR
A separate and distinct interaction with both the actual e-vendor and with its IT Web site
interface is at the heart of online shopping. Previous research has established, accordingly …

Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model

PA Pavlou - International journal of electronic commerce, 2003 - Taylor & Francis
This paper aims to predict consumer acceptance of e-commerce by proposing a set of key
drivers for engaging consumers in on-line transactions. The primary constructs for capturing …

Understanding online purchase intentions: contributions from technology and trust perspectives

H Van der Heijden, T Verhagen… - European journal of …, 2003 - Taylor & Francis
This paper explores factors that influence consumer's intentions to purchase online at an
electronic commerce website. Specifically, we investigate online purchase intention using …

Identifying key factors affecting consumer purchase behavior in an online shopping context

CH Park, YG Kim - International journal of retail & distribution …, 2003 - emerald.com
While interactions in the real world shopping are mainly based on face‐to‐face activities
between consumers and service personnels, interactions in electronic commerce take place …

Managing user trust in B2C e-services

D Gefen, D Straub - e-Service, 2003 - JSTOR
One of the major differences between B2C e-services (Business to Consumer Internet-
based services) and the more traditional types of consumer services is that websites of e …

Inexperience and experience with online stores: The importance of TAM and trust

D Gefen, E Karahanna… - IEEE Transactions on …, 2003 - ieeexplore.ieee.org
An e-vendor's website inseparably embodies an interaction with the vendor and an
interaction with the IT website interface. Accordingly, research has shown two sets of …

The impact of customer trust and perception of security control on the acceptance of electronic commerce

B Suh, I Han - International Journal of electronic commerce, 2003 - Taylor & Francis
The number of Internet users has increased dramatically, but many are reluctant to provide
sensitive personal information to Web sites because they do not trust e-commerce security …

A proposed model of e-trust for electronic banking

SY Yousafzai, JG Pallister, GR Foxall - Technovation, 2003 - Elsevier
With the phenomenal growth of B2C e-commerce, most industries including banking and
financial services sector have been influenced, in one way or another. Several studies …