Automation is often problematic because people fail to rely upon it appropriately. Because
people respond to technology socially, trust influences reliance on automation. In particular …

Trust and personalisation are related constructs. Trust is generally accepted as a
prerequisite for good personalisation practice. Customers are not likely to reveal confidential …

Whereas the other articles in this section discuss human-computer etiquette in traditional
social interactions involving the use of computers that explicitly strive to elicit a perception of …

The purpose of this research was to investigate the effects that user task load level has on
the relationship between an individual's trust in and subsequent use of a system's …

As the role of teams becomes more important in organizations, developing and maintaining
high-performance teams has been the goal of several researchers. One major question is …

The present paper describes a study concerned with the effect of alarm timing on driver trust
and behaviour with a Forward Collision Warning System (FCWS). In this driving simulator …

This article presents an experiment that examined the effect of providing operators with
information about the context-related nature of automation reliability. Results are compared …

In highly automated inspection systems today, humans act in a supervisory capacity, ie,
monitoring the process during normal operations and intervening to take manual control …

Trust has been identified by previous research as a key determinant of automation reliance
and usage (Lee & Moray, 1992). One factor that may affect trust and reliance on automation …

Past automation research has focused primarily on machine-related factors (eg, automation
reliability) and human-related factors (eg, accountability). Other machine-related factors …