Recent world-wide crisis events have drawn new attention to the role information
communication technology (ICT) can play in warning and response activities. Drawing on …

Fieldwork for Design looks at why ethnographic approaches have been turned to in the
design of computing devices for the workplace, for the home and elsewhere. It presents a …

This paper presents descriptive accounts of time-critical organizing in the domain of
emergency response. Patterns of mobile phone interaction in such work is analyzed …

Time-critical information services Page 1 COMMUNICATIONS OF THE ACM March 2007/Vol.
50, No. 3 73 By Thomas A. Horan and Benjamin L. Schooley Illustration by Hadley Hooper he …

As a comparatively novel but increasingly pervasive organizational arrangement, call
centres have been a focus for much recent research. This paper identifies lessons for …

In any collaborative work settings, people naturally develop physical tools and associated
work processes that support the management of the interdependencies in information …

Ontology building can be thought of sociologically: the work undertaken and the problems
and difficulties entailed can be understood in terms of the practices of knowledge workers …

Emergency situations demand fast, effective multi-agency collaboration. Communication is
crucial, but often difficult under immense time pressure, in extremely complex and often very …

Ontologies are a key technology for the realisation of the e-Science aims of increasing the
sharing and re-use of scientific data, and of greater collaboration in research. Ontology …

Computer Supported Cooperative Work's synergistic combination of computing
science/software engineering with a range of theoretical and applied human sciences has …