Contact center agent work awareness algorithm
KW Hassler - US Patent App. 11/688,100, 2008 - Google Patents
A contact center is provided that includes an input operable to receive work items 204 aw, a
work item processing agent 200 to populate work item containers 212 aI with information …
work item processing agent 200 to populate work item containers 212 aI with information …
Method, system, and computer program product for providing an intelligent event notification system
GJ Boss, IIRA Hamilton, NR Trio, TM Waters - US Patent 7,400,229, 2008 - Google Patents
A method, system, and computer program product for providing an intelligent event
notification system. The method includes selecting a type of event notification for an event …
notification system. The method includes selecting a type of event notification for an event …
System and method for establishing conference events
A Leppisaari, EM Leppanen - US Patent App. 11/687,610, 2008 - Google Patents
A system and method for providing additional information to conference participants with
regard to a predefined conference event such as scheduled conference. In various …
regard to a predefined conference event such as scheduled conference. In various …
Paging transceivers and methods for selectively retrieving messages
RJ Helferich - US Patent 7,403,787, 2008 - Google Patents
(57) ABSTRACT A paging transceiver and method for selectively paging pro vides a page to
a paging transceiver but does not automati cally provide an associated message. The …
a paging transceiver but does not automati cally provide an associated message. The …
Paging transceivers and methods for selectively retrieving messages
RJ Helferich - US Patent 7,376,432, 2008 - Google Patents
(57) ABSTRACT A paging transceiver and method for selectively paging provides a page to
a paging transceiver but does not auto matically provide an associated message. The …
a paging transceiver but does not auto matically provide an associated message. The …