Tourists' Expectations and Perceptions on the Service Quality in Malaysian Tourism Industry.

Z Zakaria, AC Hamid, ZA Karim… - Global Business & …, 2009 - books.google.com
Abstract Universiti Teknologi MARA Terengganu (UiTM), Malaysia Purpose-This paper
examines the expectations and perceptions of tourists on various components of service …

Assessing Drivers of Web Technology Investment in Malaysia Service Industry: An Application of Technological, Organizational and Environmental (TOE) Model

IS Mohamed, N Omar, NM Daud… - … on Information and …, 2009 - ieeexplore.ieee.org
Using TOE Model, this paper aims to examine drivers of Web technology investment in
Malaysia service industry using questionnaire survey. The structural equation modelling …