While e-mail is the Internet application most used by older people, very little is known about
how they interact with e-mail systems and use them in their daily lives. We undertook a 3 …

Previous research on the effectiveness of Closed Circuit Television (CCTV) has focused on
critically assessing police and government claims that CCTV is effective in reducing crime …

This essay is a personal reflection on John Long's keynote address at the BCS People and
Computers meeting in Nottingham in the summer of 1989. I try to locate the paper's purpose …

This paper presents a case study that reports the findings of a preliminary ethnographic
study (35 days of fieldwork over a period of two months) conducted at a service-based …

Designing for spectators and audiences presents new challenges to the design of
technology. In this paper we focus our attention on understanding and designing for crowds …

This thesis examines the effect of automation in the rail signalling environment. The level of
automation in a system can be described as ranging along a continuum from manual control …

Ethnographic approaches to study of work in the field have been widely adopted by HCI
researchers as resources for investigation of work settings and for requirements elicitation …

UMA ABORDAGEM PARA A IDENTIFICAÇÃO DE CAUSAS DE PROBLEMAS UTILIZANDO
GROUNDED THEORY Natália Chaves Lessa Schots Dissertaçã Page 1 COPPE/UFRJ …

This contribution examines the potential of communities as environments for creating and
building knowledge in the classroom of the future. Knowledge-building processes are …

This study examines an Emergency Medical Service in order to analyze the composite set of
activities and instruments directed at locating the patient. The good management of …