This empirical paper explores the antecedents and consequences of trust in the online retail
context and examines the moderating role of consumers' familiarity with a Web site in the …

The background to this paper is that shoppers, particularly women, are motivated by a
variety of different reasons, including socialising and enjoyment. Despite the growth of …

Cue Utilization Theory is applied to examine the relative importance of each of the WebQual
dimensions (Informational Fit-to-Task, Tailored Information, Trust, Response Time, Ease of …

The purpose of this study is to provide insights into consumers' perception of service
convenience and services consumption experience (conceptualized as two second-order …

Research reported in this paper looks at the interrelationship between web site design and
company image. The research has found that visiting and evaluating company's web sites …

The goal of the present study was to identify factors which may affect the difference between
the actual time participants expected to wait for downloading a web page and the perceived …

An electronic commerce marketing channel is fully mediated by information technology,
stripping away much 17 of a product's physical informational cues, and creating information …