[Modified excerpt] Systems theory is an interdisciplinary theory about every system in nature,
in society and in many scientific domains as well as a framework with which we can …

Purpose–The purpose of this paper is to analyse innovation in the light of service‐dominant
(S‐D) logic and service science as a value‐creating process occurring through a many‐to …

The successful implementation of total quality management (TQM) is often linked with the
critical dimensions or critical success factors (CSFs) which are responsible for achieving …

Techno-innovation has been competitive edge for most manufacturing companies. Rapid
advancement in technology-innovation geared-up with global mega-competition has …

Recent studies conducted worldwide on corporate sustainability indicate gaps in
sustainability practice. Many organisations deal with their economic, social and …

The aim of our study is to analyse competitive dynamics in an emerging sector of the wider
agri-food industry, namely the fresh-cut business (fruit and vegetable products that are …

Total quality management (TQM) improves product/service quality, increases customer
satisfaction and improves competitiveness. However, experience shows that there is low …

The existing quality management (TQM) model and principles, which have been laid
on'continuous improvements'(Japanese Kaizen) foundation, seem to fall short in comparison …

Study of the critical factors for TQM implementation throughout the years, and longitudinal
analysis of secondary quality winners of prestigious awards such as the Malcolm Baldrige …

Developing countries are challenged with intense market competition and are yet to make
significant stride in their business performance. Although Total Quality Management (TQM) …