Theory is the bedrock of many sciences, providing a rigorous method to advance
knowledge, through testing and falsifying hypotheses about observable phenomena. To …

Ethnography as a resource for design has been a topic of debate within Participatory Design
since the late 1980s when a group of anthropologically trained social scientists began …

We examine the public, social media communications of 110 emergency medical response
teams and organizations in the immediate aftermath of the January 12, 2010 Haiti …

Financial organizations, like many others, are undergoing radical change. This is affecting
both their organizational processes and the technology that supports those processes. This …

In recent years, various efforts have been made in air traffic control (ATC) to maintain traffic
safety and efficiency in the face of increasing air traffic demands. ATC is a complex process …

There is a rapidly-growing commercial awareness of the need for evaluation in CSCW as
major producers push to get cooperative technology taken up in commercial organisations …

O'Reilly stated in 1995 (in Madden et al. 2007, p. 1) that 'I see one important future thread in
the www having nothing to do with marketing, selling, or other commercial activities, but just …

Understanding knowledge work and supporting it with information systems (ISs) are
challenging tasks. Knowledge work has changed substantially recently and studies on how …

This paper explores in situ citizen service encounters in government offices. Drawing upon
ethnographically informed fieldwork in Canada and Denmark, we discuss the challenges to …

Työkoneiden automaatioasteen lisäämisestä huolimatta ihmisen rooli työkoneiden
ohjauksessa on säilynyt merkittävänä ja kuljettajan merkitys korostuu erityisesti …