Abstract Information technology infrastructure library (ITIL) framework is a set of
comprehensive publications providing descriptive guidance on the management of IT …

Abstract Studies on ITIL (Information Technology Infrastructure Library) are distributed in a
dispersed way in the literature, making it difficult to get a general overview on the subject …

Universities are complex organizations dependent on information technology. Their
technological infrastructure consists of a variety of applications, different platforms, academic …

O objetivo deste trabalho de investigação é o desenvolvimento de um modelo de
governança de TI em universidades públicas para que mais eficaz e eficientemente …

Many organizations providing it services try to be service-oriented at the business layer and
at the it layer. To do so, these organizations follow a service-orientation for their …

The purpose of this paper is to provide a governance structure for IT-related projects in order
to assure a safeguarded and timely transition to a productive environment. This transitioning …

Information Technology (IT) systems have now become an important component of the
delivery of healthcare services in Canada. Appropriately supporting healthcare technologies …

Learning management systems (LMSs) are significant in offering highly collaborative, widely
accessible, and manageable learning solutions. It is feasible that learning solutions …

For small software enterprises with 50 or fewer employees, using international standards to
manage their software development projects has been a major challenge as these …

W dzisiejszych czasach popularne stało się łączenie produktu z usługą IT. Zjawisko to
wymusza na przedsiębiorstwach, szczególnie małych i średnich, podjęcie działań mających …