[PDF][PDF] A Framework to Assess the Maturity of Customer Involvement in the Service Design of Product-Service Systems
T Abu-Salim - International Journal of Economics and Management …, 2015 - academia.edu
This paper develops and investigates a framework for the assessment of customer
involvement in the service design process of result oriented product-service systems in order …
involvement in the service design process of result oriented product-service systems in order …