Completely revised and updated, this second edition includes additional information on
important topics in aviation such as security and human error issues, FAA suggestions and …

This paper examines how working in the global labour market of Amazon Mechanical Turk
(AMT) impacts upon and is understood by two different groups of workers. To do this we …

This chapter considers the work of reading text, the means and methods by which people
read text and the ways in which text is written, designed and positioned. Written language …

Bringing together one of the most important bodies of research into people's working
practices, this volume outlines the specific character of the ethnomethodological approach to …

Abstract “Personal Informatics”(PI) and “Quantified Self”(QS) are two contemporary notions
in the field of Human–Computer Interaction. Such hardware and software systems gather …

Traditional scholarship views quantitative people-categorization in the workplace—ie the
use of big data to group consumers and categorize their cultures—as primarily a problem of …

Making an ethnographic study of noise in call centres: a situated analysis of call centre
agents' work. Call centres tend to be noisy working environments, as studies in ergonomics …

The difficulty-I might say-is not that of finding a solution but rather of recognizing as the
solution something that looks as if it were only a preliminary to it.. This is connected, I …

The process through which humans develop a relationship to artefacts is framed as a
continuous series of encounters, through which the individual constantly reshapes their …