Purpose The purpose of this paper is to present various quality constructs, their application,
success and shortcomings, in higher education (HE) services. Design/methodology …

Purpose The purpose of this paper is to investigate the relationship between enterprise
resource planning (ERP) and organizational performance through examining the mediating …

In the emerging knowledge economy, universities play a critical role in knowledge transfer
and knowledge diffusion of their research findings to the industry. Using the Total Quality …

Purpose–The purpose of this paper is to provide an integrated methodology for
benchmarking the sustainability of organizations. The fuzzy analytical hierarchy process …

In this paper, we highlight the strategic role of the board of directors (BOD) in business
excellence and its link with firm value. We empirically investigate the relationship between …

The following sections are included: INTEGRATING SERVICE QUALITY AND
PRODUCTIVITY STRATEGIESWHAT IS SERVICE QUALITY? IDENTIFYING AND …

Even though radio broadcasting is one of the most widespread electronic mass media, its
management for survival is getting drastic. The competition among incumbent radio stations …

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, KUMASI, GHANA
Total Quality Management Implementation in the Ghanaian Construction Industry By Sarah …

Total quality management (TQM) can be defined as a holistic management philosophy and
worldwide approach to organisation management based on management by process and …

Quality is seen as a stra tegic factor for firms to achieve success (Reed, Lemak and
Montgomery, 1996; Vijande and Gonzáles, 2008) but, in a society based on know ledge …