As the number of tourists continues to grow globally, the hospitality industry players
inevitably face more challenges. High competition among the competitors and the …

The aim of this article is to develop a model of service quality gaps for identifying gaps from
the viewpoints of travellers, employees and managers of travel agents at the centre of the …

The aim of this chapter is to explore the roles of religious motivation in the relationship
between tourists' antecedents and their destination and satisfaction, and to provide some …

Abstract Service quality is one means of retaining customers and thus, establishing
competitive advantage and sustainability of the hotel industry. The current study aims to …

The quality factor is very important in the creation of customer satisfaction in the service
sector. Licensing of quality for consumers is an important choice and not sufficient. Many …

Ghana is said to have the distinctive peculiarity of delivering poor service and anecdotal
evidence suggests that hotel customers, both domestic and international guests have in one …

This article examines the efforts of an Islamic hotel in branding Malaysia as an Islamic
Tourism Hub. The researcher chooses one of Syariah compliance hotel which is ABC Hotel …

Ghana is said to have the distinctive peculiarity of delivering poor service and anecdotal
evidence suggests that hotel customers, both domestic and international guests have in one …

ملخص: هدفت هذه الدراسة إلى قياس جودة الخدمات الفندقية بالمملکة العربية السعودية باستخدام
مقياس الفجوة (SERVQUAL) ومقياس الأداء (SERVPERF)، وذلک بغرض تحديد أبعاد جودة الخدمة …‎

The objective of this research is to found out the significant influence of trust and service
quality on customer loyalty at Hotel XYZ. This research is conducted in a Hotel in West Java …