Abstract Recent accidents (News, 2006, News, 2010, News, 2013, News, 2015) show that
crowded events can quickly turn into tragedies. The goal of crowd management is to avoid …

This paper investigates coordination and real-time information sharing across four
emergency medical teams in a high-risk and distributed setting as they provide care to …

Prior research has drawn attention to numerous problems with ICTs designed for
philanthropic contexts. Yet, little is known about how to support philanthropic work in its own …

This book provides a socio-cultural analysis of the ways in which air traffic controllers
formally and informally learn about their work and the active role that organisational cultures …

This chapter aims to provide a detailed analysis of work practices in one High-3 work
environment: that of air traffic control (ATC) in order to map the features of this domain of …

The air traffic control system is designed so that controllers are able to accept aircraft into
their airspace and handoff aircraft exiting their airspace with minimal need to collaborate …

Due to environmental concerns, sustainability is a growing field of research in HCI. But
utilitarian approaches for individual behaviour change that are typical within HCI have been …

Abstract Service design projects done in organizations face constraints of resource, time and
budgets. We discuss the blend Rapid Ethnography and Grounded Theory for the research …

I present a study of hetero-technic cooperative work involving multiple workers, a shared
technical goal, role complementation, and the use of a combination of computing and non …

In the coming years, emergency calling services in North America will begin to incorporate
new modalities for reporting emergencies, including video-based calling. The challenge is …