Research on information technology (IT) continuance has gained considerable momentum
in the recent years. The expectation-confirmation model of IT continuance has been applied …

The purpose of this study is to validate an integrated model of e-filing continuance usage.
The model has its theoretical basis in the expectancy confirmation theory and the DeLone …

Understanding passenger loyalty to public transit is important because it is a major
determinant of urban and transport sustainability. An integrated framework to investigate …

This exploratory research investigates factors affecting online and offline service quality with
respect to a sharing economy driven car-hailing commerce. It further validates the …

After-sale service quality is a key to differentiating an online seller from numerous others and
attracting returning customers. However, new customers cannot readily discern the quality of …

This study provided a systematic and organized review of 32 studies regarding using of
Massive Open Online Courses (MOOCs) in Malaysian higher education from 2012 to 2017 …

This study aims to understand how individuals' perceptions of the severity of cyberbullying
they endure affects their experience with the Information and Communication Technology …

Purpose The purpose of this paper is to focus on active users who are key contributors to
online social question-and-answer (Q&A) sites, and examine antecedents of their …

Purpose This study aims to understand the antecedent of trust towards government-to-
business (G2B) service in Indonesia. Trust will be viewed through four aspects, namely …

Purpose A successful education system is a great asset for any society. However, what
factors make an academic institution successful and how these factors interact with each …