The article reports on an exploratory, multisite case study of four organizations from the
insurance, banking, telecommunications, and e-commerce industries that implemented big …

This research examines the relationship of tourists' perceptions and relational quality with
their environmentally responsible behaviors. Data was collected at a variety of times and …

Strategic Operations Management, 4th Edition, shows how vital it is to have world-class
operations management in any organisation. In the past, where organisations tended to be …

Although many methods have been proposed for engineering service systems and customer
solutions, most of these approaches give little consideration to recombinant service …

The digital transformation of single companies and of entire service businesses is an
omnipresent topic–not only in the academic discourse but also in the current public debate …

Purpose The purpose of this paper is to explore the role of context in service innovation by
developing a conceptual framework that illuminates the key elements and trends in context …

Few recent topics in marketing have met such immediate popularity and critique as Vargo
and Lusch's service-dominant logic (SDL). While many have criticized SDL scholarship for a …

This paper attempts to explore technology-driven service innovation in manufacturing firms.
It addresses the characteristics and 'smartness' of services provided by manufacturing …

Purpose The purpose of this paper is to further develop the construct of service platform and
to clarify the definition of service platform in an industrial context. To do so, an understanding …

O objetivo deste artigo foi analisar os modelos de avaliação da qualidade de serviços ea
relação da qualidade dos serviços na satisfação de espectadores de eventos esportivos. O …