Purpose The purpose of this paper is to understand the meaning and operationalisation of
quality in the context of higher education institutions (HEIs). Design/methodology/approach …

El presente estudio pretende examinar aspectos actuales con relación a la educación
superior, en especial la calidad y la satisfacción de los estudiantes. Para ello, fue realizada …

Purpose The purpose of this paper is to examine the determinants of effectiveness in public
colleges of Punjab (India) from the students' perspective and the impact of these …

TVET colleges are regarded as second-class educational institutions in South Africa. As a
result, their enrolment targets are not being met, which is a problem for the development and …

While Malaysia has a great potential to be an education hub that attracts many international
students to pursue their educational dreams in the country, a few empirical studies …

Background and purpose: Competition among higher education institutions is intensifying
and such institutions are increasingly directing efforts towards improving their ranking. In this …

The basic aim of this paper is to investigate the contribution of Total Quality Management
(TQM) approach to improve the quality of electronic administrative services of the …

Введение. Исследование посвящено изучению детерминант качества
университетского образования с точки зрения студентов, являющихся ключевым …

The article delineates the existing paradigm of educational technologies in Indian tertiary
education institutions. The findings are expected to be useful for tertiary education …

This study presents changes in undergraduate students' expectations of service quality,
regarding 33 attributes of services provided at a private HEI, over a longitudinal …