In this paper, an intelligent approach is presented to measure customers' loyalty to a specific
product and assist new customers regarding a product's key features. Our approach uses an …

This study proposes a framework that combines a supervised machine learning and a
semantic orientation approach to tune Customer Relationship Management (CRM) via …

Although there has been good progress in English sentiment analysis and resources,
studies in English cannot be directly used in Chinese owing to the nature of Chinese …

Tesis doctoral titulada “Detección de patrones psicolingüísticos para el análisis de lenguaje
subjetivo en español”, defendida por María del Pilar Salas Zárate en la Universidad de …

Sentiment analysis is a field of Natural Language Processing and Information Retrieval.
Generally, the text has been classified as neutral, negative or positive. But, in this work …

The modern information based systems to make them more human friendly. Dealing with
information inaccuracy, fuzzy techniques have been widely integrated with different …

Knowing customers' opinions regarding services received has always been important for
businesses. It has been acknowledged that both Customer Experience Management (CEM) …