The traditional brick-and-mortar economy that we are accustomed to is transforming into a
realm that is fully digitized. To enable such an age with modern businesses, differential …

After an enterprise builds a data warehouse, it can record information related to customer
interactions using structured and unstructured data. The intention is to convert these data …

Abstract The EFQM Excellence Model was introduced in 1990s as a framework for
assessing applications for The UK Excellence Award and it is the most widely-used …

In today's world, most of companies are trying to survive in a competitive environment which
has been increased in recent years. This competition has raised the customer power to …

Customer relationship management a strategic tool of 21st century, but most times
misconceived. This study conceptualiz Page 1 RSU Journal of Strategic and Internet …

Purpose: The main purpose of this paper is to propose a multi-objective model for assigning
service/product to clustered customers. The main practical objectives of this model from the …

yüzyıl itibariyle, tüketicilerin satın alma aşamalarındaki unsurların çoğunu internet üzerinden
gerçekleştirdiği görülmektedir. Bu durum ise, tüketicilerin işletmenin ürün/hizmetlerine …

One of the requirements of knowledge utilization in organizations is to use IT tools and
create a knowledge base. In this way, all the displayed and hidden experience of the human …

Purpose: The main purpose of this paper is to propose a multi-objective model for assigning
service/product to clustered customers. The main practical objectives of this model from the …

امروزه شناخت مشتریان، خوشه‌بندی و تخصیص خدمت یا محصول به هرکدام از خوشه‌های مختلف یکی از
مهم‌ترین مسائل بانک‌ها محسوب می‌شود. در این پژوهش اطلاعات 31.953 مشتری شامل پنج ویژگی …‎