A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry
KL Khoo - PSU Research Review, 2020 - emerald.com
Purpose This paper aims to understand the impact of service quality on corporate image and
customer satisfaction. Furthermore, this study also examined the influence of corporate …
customer satisfaction. Furthermore, this study also examined the influence of corporate …
[PDF][PDF] Kualitas Pelayanan Berpengaruh Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Mediasi
IGB Subawa, E Sulistyawati - 2020 - download.garuda.kemdikbud.go.id
Populasi dalam penelitian ini adalah pelanggan yang loyal menggunakan jasa Lila Tour
and Travel selama kurun waktu 3 tahun terakhir untuk produk tour. Metode penentuan …
and Travel selama kurun waktu 3 tahun terakhir untuk produk tour. Metode penentuan …
A new path for building hotel brand equity: the impacts of technological competence and service innovation implementation through perceived value and trust
WQ Ruan, SN Zhang, CH Liu, YQ Li - Journal of Hospitality …, 2020 - Taylor & Francis
To examine the brand development of starred hotels, this study examines asample of 615
five-star customers to confirm anewly proposed path for the formation of starred hotel brand …
five-star customers to confirm anewly proposed path for the formation of starred hotel brand …
The role of service quality on consumer satisfaction
W Wydyanto, H Hamdan - Dinasti International Journal of …, 2020 - dinastipub.org
The role of service quality in shaping customer satisfaction and loyalty is a research model
built to determine the contribution of each factor in explaining other factors. To get a good …
built to determine the contribution of each factor in explaining other factors. To get a good …
Analysis of Educational quality based on quality, Servqual and retention of students
T Tegowati, D Palupi… - Journal of Economics …, 2020 - repository.stiesia.ac.id
This study analyzed the influence of ServQual (service quality) on satisfaction and student
retention. The sample used was 175 STIESIA Surabaya students using non probability …
retention. The sample used was 175 STIESIA Surabaya students using non probability …
Staff perception on outsourced facilities management services in dalhatu araf specialist hospital lafia
B ISHIYAKU, SI Milala… - Journal of Economics …, 2020 - al-kindipublisher.com
The study aimed at investigating staff perception on outsourced facilities management
services with a view to enhancing staff satisfaction with outsourced facilities management …
services with a view to enhancing staff satisfaction with outsourced facilities management …