Food wastage in households remains a sustainability challenge that poses both
environmental and social problems. Among the many factors contributing to this problem …

This paper is composed of scholarly essays that explore the problematic nature of
marketing's influence within the academy and organizations, potential explanations and …

Smart service integrates digital and physical competencies for automated service delivery in
smart service systems to co-create value. Smart services envelop digital services delivered …

Purpose The main purpose of this research is to construct a generalized set of innovation
processes that occur at the ecosystem level based on the academic research. The study …

Purpose This study investigates the relationships between innovation, quality, productivity
and customer satisfaction in pure service companies. Previous studies have shown a …

This chapter synthesizes extant research on service innovation. It brings together literatures
that are typically treated separately, identifying both shared and specific understandings of …

The trend for 'servitization'reflects manufacturers' increasing efforts to offer services along
with their physical goods. Organizations establish smart service systems with digitally …

Rapid advancements in digital technologies and data analysis led to a new service type.
With their push-rationale, proactive services (PAS) are pushing the frontiers of traditional …

The digital transformation offers organizations new opportunities to expand their existing
service portfolio in order to achieve competitive advantages. A popular way to create new …

This paper aims to review the theoretical model that examines the service quality and
satisfaction in Higher Education Institutions (HEIs) from the perspective of student and …