Purpose The aim of this paper is to present the main findings of the studies in the field of
quality management (QM) in primary and secondary education. Grouping these findings into …

This study aims to examine the determinants of performance-based budgeting (PBB)
implementation in higher education institutions (HEIs) in Indonesia and also its impact on …

This conceptual study proposed that university service quality is of significant influence in
guaranteeing education tourist's (edu‐tourist) satisfaction, recommendation intention, and …

Background Electives are perceived by medical students as a valuable, highly regarded
experience, allowing them to customize learning experiences and enabling them to early …

The student evaluation of teaching (SET) tool is widely used to measure student satisfaction
in institutions of higher education. A SET typically includes several criteria, which are …

This paper aims to show how Business Intelligence is utilized in Higher Education
Institutions for the purpose of monitoring Quality Assurance activities. This paper discusses …

Purpose: The current study aims to examine the impact of teachers' job satisfaction and self-
efficacy in improving service quality. Furthermore, the research explores the various clusters …

Purpose The purpose of this study intends to develop a hierarchical model through
prioritisation of the core competencies with respect to competitive advantage, financial and …

Purpose The purpose of this paper is to investigate the idea of internal service quality in
public organizations. An attempt is made to determine the key elements that define the …

QoS in higher education institutions: the concept, a literature review and future directions |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …