[HTML][HTML] A literature survey of the robotic technologies during the COVID-19 pandemic
Since the late 2019, the COVID-19 pandemic has been spread all around the world. The
pandemic is a critical challenge to the health and safety of the general public, the medical …
pandemic is a critical challenge to the health and safety of the general public, the medical …
The influence of social distancing on employee well-being: a conceptual framework and research agenda
S Tuzovic, S Kabadayi - Journal of Service Management, 2021 - emerald.com
Purpose The ongoing pandemic caused by the coronavirus disease 2019 (COVID-19) virus
has severely influenced lives and livelihoods. As service organizations either face …
has severely influenced lives and livelihoods. As service organizations either face …
[HTML][HTML] Service robots in the healthcare sector
Traditionally, advances in robotic technology have been in the manufacturing industry due to
the need for collaborative robots. However, this is not the case in the service sectors …
the need for collaborative robots. However, this is not the case in the service sectors …
Coping with crisis: The paradox of technology and consumer vulnerability
The COVID‐19 pandemic has created unprecedented disruptions in consumers' daily lives.
Regulations imposing social distancing, quarantine and full‐scale lockdowns have …
Regulations imposing social distancing, quarantine and full‐scale lockdowns have …
[HTML][HTML] Smart nudging: How cognitive technologies enable choice architectures for value co-creation
People make decisions and take actions to improve their viability everyday, and they
increasingly turn to artificial intelligence (AI) to assist with their decision making. Such trends …
increasingly turn to artificial intelligence (AI) to assist with their decision making. Such trends …
The service triad: an empirical study of service robots, customers and frontline employees
G Odekerken-Schröder, K Mennens… - Journal of Service …, 2021 - emerald.com
Purpose Recent service studies suggest focusing on the service triad consisting of
technology-customer-frontline employee (FLE). This study empirically investigates the role of …
technology-customer-frontline employee (FLE). This study empirically investigates the role of …
Prosumers in times of crisis: definition, archetypes and implications
B Lang, R Dolan, J Kemper, G Northey - Journal of Service …, 2021 - emerald.com
Purpose This paper defines prosumers in light of the COVID-19 crisis and other contexts. It
addresses how prosumers helped overcome challenges caused by COVID-19 and is the …
addresses how prosumers helped overcome challenges caused by COVID-19 and is the …
[HTML][HTML] Parasocial interaction, the COVID-19 quarantine, and digital age media
CL Jarzyna - Human Arenas, 2021 - Springer
Parasocial interaction, or the one-sided relationships individuals form with characters from
television and other media can have negative and positive outcomes. By noting the positive …
television and other media can have negative and positive outcomes. By noting the positive …
Corporate responses to the coronavirus crisis and their impact on electronic‐word‐of‐mouth and trust recovery: Evidence from social media
This study examines how corporate responses to service failure, caused by the coronavirus
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
[HTML][HTML] Can technological advancements help to alleviate COVID-19 pandemic? a review
The COVID-19 pandemic is continuing, and the innovative and efficient contributions of the
emerging modern technologies to the pandemic responses are too early and cannot be …
emerging modern technologies to the pandemic responses are too early and cannot be …