Flow theory has been widely applied to understand user behaviour in the different phases of
the information systems life cycle during last two decades. Nevertheless, its application is …

Using data from India and the USA, this research expands the expectation–confirmation
model (ECM) to include constructs like neutral confirmation, customer-to-customer (C2C) …

Online reviews have become a significant information source for customers in decision-
making. Such reviews are particularly important to firms like Airbnb as consumers have …

A smart learning environment, featuring personalization, real-time feedback, and intelligent
interaction, provides the primary conditions for actively participating in online education …

Despite the increasing usage of fitness applications, there is a dearth of research examining
how expectations from fitness applications impact people's post-adoption consumption and …

Customer citizenship behavior in the online shopping environment is vital to the success of e-
retailers. However, it is unclear whether and how service recovery expectation and recovery …

Digital learning platforms (DLPs) have emerged as highly effective tools to meet
contemporary organizations' learning and knowledge-creation needs. Advanced information …

The adoption of e-wallet service is on the rise among Indonesian customers. People use e-
wallet because it is convenient, more secured, and offers advantages over physical cash. In …

The online banking service is the key element for the development of e-commerce and e-
businesses. It provides users with convenient daily transaction services, such as wire …

While expectations are well-known drivers of electronic health record (EHR) adoption, the
drivers of expectations are more elusive. On the basis of interviews with general …