Measuring the Effectiveness of AI-Enabled Chatbots in Customer Service Using AnyLogic Simulation

X Sun, H Yu, WD Solvang - International Workshop of Advanced …, 2022 - Springer
With the rapid technological advancement and innovation in Industry 4.0/5.0, digitalization
has become the mainstream that transforms the paradigm of many industries, businesses …

A Bibliometric Analysis of the Logistical Challenges and Methods for Vaccine distribution under the Pandemic

EA Andoh, H Yu - … Workshop of Advanced Manufacturing and Automation, 2022 - Springer
With the emergence and the widespread of the COVID-19 pandemic across the globe, there
is an urgent need to effectively control the disease spread through mass vaccination …