From curse to cure of workplace ostracism: A systematic review and future research agenda

N Sharma, RL Dhar - Human Resource Management Review, 2022 - Elsevier
Workplace ostracism is mistreatment in disguise that has spread its roots deep into
organizations. This research has a threefold purpose. Firstly, to shed light on its seriousness …

I'm broken inside but smiling outside: when does workplace ostracism promote pro-social behavior?

K Haldorai, WG Kim, JJ Li - International Journal of Hospitality Management, 2022 - Elsevier
The study aims to investigate the conditions under which workplace ostracism leads to pro-
social behavior. Drawing on the temporal need-threat model and the future time perspective …

A self‐verification perspective on customer mistreatment and customer‐directed organizational citizenship behaviors

RK Amarnani, SLD Restubog, R Shao… - Journal of …, 2022 - Wiley Online Library
Customer mistreatment events play a major role in employees' subsequent customer service
behaviors, and is believed to have implications for employees' sense of self. We extend this …

Workplace ostracism and job performance: the moderated mediation model of organization-based self-esteem and performance goal orientation

CC Kuo, CY Wu - Career Development International, 2022 - emerald.com
Purpose This study established and examined a moderated mediation model connecting
workplace ostracism with job performance. Drawing from the viewpoint of self-esteem threat …

Social exclusion affects aggressive driving behaviour: The mediating effect of prosocial tendencies and driving anger

W Qu, Y Zhang, Y Ge - Transportation research part F: traffic psychology …, 2022 - Elsevier
Social exclusion—being rejected or ignored by individuals or groups—is a common and
adverse experience in social life. As a social activity, driving behaviour can be influenced by …

How to ward off the threat of workplace ostracism? The merit of self-compassion

J Ma, C Liu, H Bao, X Gu - Personality and Individual Differences, 2022 - Elsevier
Need-threat is the central mechanism underlying the deleterious effects of workplace
ostracism. The literature acknowledges that employees respond to the thwarted needs …

How and when frontline employees positively cope with supervisor ostracism: An attributional perspective

J Xiao, X Liu, X Zhao - Journal of Hospitality Marketing & …, 2022 - Taylor & Francis
Supervisor ostracism prevails in highly stressful workplace such as hospitality settings.
However, the consequences of supervisor ostracism seem disparate. Some frontline …

Workplace ostracism and service performance: The mediating role of job tension, organizational identification, and work engagement

DM Mattar, JJ Haddad… - Journal of General …, 2022 - journals.sagepub.com
Given the empirical evidence indicating the relationship between workplace ostracism and
counterproductive work behavior, this study aims to tackle, in a collectivistic culture, the …

Workplace ostracism scale: examining the psychometric properties on Indian sample

KP Kamboj, P Garg - International Journal of Business …, 2022 - inderscienceonline.com
The present study examined the factorial structure, validity, and reliability of the workplace
ostracism scale (Ferris et al., 2008) across the Indian employees. It also elaborates on the …

Paradoxical Relationships of Workplace Mistreatment

K McMahon, J Pockrandt, S Fox, N Zike… - Examining the Paradox …, 2022 - emerald.com
Past research has primarily focused on the negative impact of workplace mistreatment or
aggression on the individuals involved, workgroups, and organizations. Certain …