The design-building of IT services in data centers has been historically conducted by
applying rigorous IT service design-building phases-workflows. Consequently, relevant …

Aligning student skills with industry practices in the current fast-changing digital economy is
one of the many challenges faced by higher education institutions. In this paper, we present …

The systematic design, building and implementation of IT services for on-premise, cloud-
based or hybrid data centers are a hard engineering and managerial process. Heavyweight …

Information communication technologies (ICTs) have become an indispensable asset in the
university environment. However, processes regarding ICT acquisition have become …

IT-palveluiden käyttäminen liiketoimintaa tukeviin tarkoituksiin on yleistynyt viime
vuosikymmenten aikana. Tämä on luonut IT-palveluita tuottaville yrityksille tarpeen keskittyä …

The scope of this thesis is information technology (IT) service providers' continual service
improvement (CSI) in the context of information technology service management (ITSM). The …

Hoy en día existe una dificultad creciente en los procesos de la gestión de incidencias en el
sector retail de electrodomésticos, sin embargo, no existen investigaciones que hayan …

Tämän kehittämishankkeena toteutetun opinnäytetyön tarkoituksena oli kyselyn avulla
selvittää, millaista tietoa nykyisestä palvelunhallintajärjestelmästä saadaan. Tavoitteena …

In post pandemic era where companies already adopted digital agendas in their everyday
business, conservative businesses as insurance companies must intensify activities in …

This research focuses on the Information Technology Infrastructure Library V3 (ITIL V3) and
its Service Strategy stage, specifically on the IT Service Portfolio. The main aim is to …