This study aimed to identify the interaction actors, experiences, and results of tourists during
their travels. Latent Dirichlet Allocation theme analysis was used to identify different themes …

Despite extensive research into electronic Word-of-Mouth (eWOM) in the healthcare sector,
its impact on patients' choice of online consultation in Online Health Communities (OHCs) …

Consumer perceptions of helpfulness remain an open question due to the lack of semantic
and spatial features of review content. This paper aims to explore three aspects of the …

Purpose The current paper aims at exploring negative aspects in reviews about Airbnb
listings in Athens, Greece. Design/methodology/approach The aspect-based sentiment …

While artificial intelligence's (AI) promise for fake online review detection has been
investigated, other questions have emerged with the introduction of ChatGPT, a generative …

Purpose Consumer-perceived review attitude determines consumer overall information
adoption and is a core part of consumer's online-shopping. This study aims to focus on …

Images have become integral to consumers' sharing of consumption experiences due to
their abilities of carrying rich and vivid information. Drawing from the perspective of …

Purpose This study aims to investigate the influence of the reviewed establishment's price
level and the user's social network size and reputation status on consumers' tendency to …

This study explores dissatisfaction and neutrality metrics from 12 years of a national-level
undergraduate student survey. The notion of dissatisfaction is much less prevalent in the …

Few studies have considered changes in consumer perceptions when faced with multiple
levels of review ratings. Drawing on availability heuristic theory, we aim to explore the …