Many information systems have failed when deployed into complex health-care settings. We
believe that one cause of these failures is the difficulty in systematically accounting for the …

Although modeled as knowledge work with emphasis on data flow and decision making,
healthcare is delivered in the context of a highly structured physical environment, with much …

Recent world-wide crisis events have drawn new attention to the role information
communication technology (ICT) can play in warning and response activities. Drawing on …

Disasters affect not only the welfare of individuals and family groups, but also the well-being
of communities, and can serve as a catalyst for innovative uses of information and …

Fieldwork for Design looks at why ethnographic approaches have been turned to in the
design of computing devices for the workplace, for the home and elsewhere. It presents a …

We consider the emergence of hybrid ecologies, which marry mixed reality environments
and ubiquitous computing environments together to bridge the physical-digital divide. Hybrid …

We describe our research-its approach, results and products-on Danish emergency medical
service (EMS) field or" pre-hospital" work in minor and major incidents. We discuss how …

This paper presents descriptive accounts of time-critical organizing in the domain of
emergency response. Patterns of mobile phone interaction in such work is analyzed …

Time-critical information services Page 1 COMMUNICATIONS OF THE ACM March 2007/Vol.
50, No. 3 73 By Thomas A. Horan and Benjamin L. Schooley Illustration by Hadley Hooper he …

The field of CSCW research emerged with the development of distributed computing
systems and attempts to understand the socially organized ('collaborative'or 'cooperative') …