Digital platforms hold a central position in today's world economy and are said to offer a
great potential for the economies and societies in the global South. Yet, to date, the scholarly …

In the online health community, the doctor-patient interaction is one of the most important
functional modules. A large volume of unstructured text data has been generated in the …

The present information age is characterized by an ever-increasing digitalization. Smart
devices quantify our entire lives. These collected data provide the foundation for data-driven …

In the “internet plus” era, online healthcare platforms provide an effective way of easing the
demand for hospitals, and their popularity among patients has been increasing sharply in …

Patients are usually sensitive to physicians' attitude and behavior when physicians make
decisions in patients' consultations. However, the consequences of physicians' interactive …

Online health communities (OHCs) have become new venues for online professional-patient
interactions in which patients, as OHC users, can undertake online consultations with health …

In this study, we focus on the effects of doctors' provision of online health consultation
service (OHCSV) on the review valence provided by patients. We develop a unique panel …

This study investigates the determinants of service satisfaction with online healthcare
platforms using machine learning (ML) algorithms. By training and testing eleven ML models …

Purpose This paper aims to investigate the effects of service quality and perceived price
(monetary and behavioural price) on the revisit intention of patients to hospitals, as well as …

Only the online-to-offline process has been explored, the literature is largely silent on the
offline-to-online process, which restricts the online service quality and the development of …