AI in service can be for routine mechanical tasks, analytical thinking tasks, or empathetic
feeling tasks. We provide a conceptual framework for the customer, firm, and interactional …

Purpose This study aims to explore and ranks the factors that might determine attitudes and
intentions toward using autonomous vehicles (AVs). Design/methodology/approach The …

With its remarkable ability to generate content, generative artificial intelligence (GAI) has
been recognized as a milestone in the development of artificial general intelligence. To …

摘要很少有研究人员研究过应该如何形成服务组织最受欢迎的道德领导力，
本文解决了学术文献中的这一知识空白。 其研究目标有三个：（ i） 首先， 识别并提取过去五年 …

Abstract Although Artificial Intelligence can offer significant business benefits, many
consumers have negative perceptions of AI, leading to negative reactions when companies …

Amidst rising interest in autonomous vehicle services, extant literature reveals a paucity of
research examining: 1) both cognitive and emotional evaluations; 2) characteristics of the …

Technological advancements have led to the development of aerial vehicle concepts for
passenger transportation, termed “Urban Air Mobility.” Related services could provide more …

Given the interest in imbuing voice-based conversational agents with humanlike features,
understanding how this affects user satisfaction is ultimately important for business …

Purpose To date, to the best of the authors' knowledge, the use of implicit measures in the
service research domain is limited. This paper aims to introduce implicit measures and …

Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly
implemented in service industries, and are having a great impact on service operations and …