Determining the factors that have an influence on software systems development and
deployment project outcomes has been the focus of extensive and ongoing research for …

Public-private partnerships (PPPs) have been used widely to deliver economic and social
infrastructure projects. There has been widespread debate about the factors that contribute …

In spite of the perennial interest in organisational failure and burgeoning streams of
research, much of the existing literature has developed in isolation across multiple social …

This paper focuses on the benefits that organizations may achieve from their investment in
enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in the …

Public-private partnerships (PPPs) have been widely used in the procurement of economic
and social infrastructure projects. Since the operation of more and more PPP projects, there …

This paper presents findings from an exploratory study that investigated how 36 companies
operating in three industry sectors in Australia define and measure Information Technology …

Customer Relationship Management (CRM) systems can help organizations manage
customer interactions more effectively. Like many new technologies, CRM has been …

Information systems (IS) make it possible to improve organizational efficiency and
effectiveness, which can provide competitive advantage. There is, however, a great deal of …

The majority of information systems developments are unsuccessful. The larger the
development, the more likely it will be unsuccessful. Despite the persistence of this problem …

While the number of articles on IT evaluation and benefits management has been
substantial, limited attention has been given to these topics in small and medium-sized …