Convergent communications platform and method for mobile and electronic commerce in a heterogeneous network environment
SJ Joyce, PC Gupta, AKR Eanuga, MS Vaidya… - US Patent …, 2015 - Google Patents
4,087,630 A 5/1978 Browning et al. 4,439,636 A 3, 1984 Newkirk et al. 4,807,275 A 2f1989
Enstrom 4,825,130 A 4, 1989 Enstrom 4,975,942 A 12/1990 Zebryk 5,003,584 A 3/1991 …
Enstrom 4,825,130 A 4, 1989 Enstrom 4,975,942 A 12/1990 Zebryk 5,003,584 A 3/1991 …
Computer telephony integration and its applications
SL Chou, YB Lin - IEEE Communications Surveys & Tutorials, 2000 - ieeexplore.ieee.org
Computer telephony integration (CTI) enhances the capability and flexibility of the switches
or the network end equipment by computer technology. This article introduces the …
or the network end equipment by computer technology. This article introduces the …
基于CTI 技术呼叫中心的实现
赫枫龄， 由宗铭， 赵怡傧 - 吉林大学学报: 信息科学版, 2003 - cqvip.com
研究了如何应用CTI (Computer Telephony Integrati on) 技术设计呼叫中心,
概述了设计基于CTI 技术的呼叫中心的基本问题, 从系统的体系结构, 硬件实现和软件实现3 …
概述了设计基于CTI 技术的呼叫中心的基本问题, 从系统的体系结构, 硬件实现和软件实现3 …
Agent-oriented middleware for integrating customer network services
There are a variety of forces causing previously disparate networks and services to be
unified or integrated, including cost-reduction, ease of configuration and ease of …
unified or integrated, including cost-reduction, ease of configuration and ease of …
基于VoiceXML 的图书馆语音服务研究
王京雷， 刘文云 - 现代图书情报技术, 2008 - cqvip.com
基于VoiceXML的图书馆语音服务研究-[维普官方网站]-www.cqvip.com-维普网 我的维普 购物车
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[PDF][PDF] Internet telephony
H Schulzrinne - 2004 - Citeseer
Imagine a phone call in the year 2010. The caller, Alice, picks up the receiver (a few things
are hard to improve upon...) and speaks the name of the person she wants to call, Bob. She …
are hard to improve upon...) and speaks the name of the person she wants to call, Bob. She …
Suitability of IP telephony in the public switched telephone network (PSTN): A case study
HJ Kim - … Journal of Business Data Communications and …, 2007 - igi-global.com
This article seeks to develop a richer understanding of the suitability of IP telephony in the
Public Switched Telephony Network (PSTN) with an actual local exchange carrier (LEC)'s …
Public Switched Telephony Network (PSTN) with an actual local exchange carrier (LEC)'s …
Web-based intelligent call center for an intensive care unit
K Han, D Lee - Asia-Pacific Conference on Web Intelligence, 2001 - Springer
This paper presents an intelligent call center, one that is a subsystem of a web-based
monitoring system of an intensive care unit. Based on Computer Telephony Integration (CTI) …
monitoring system of an intensive care unit. Based on Computer Telephony Integration (CTI) …
Agent 를기반으로한지능형호출시스템
이동규， 한경숙 - 정보과학회논문지: 컴퓨팅의실제및레터, 2001 - dbpia.co.kr
본 논문은 현재 개발중인 웹 기반의 실시간 중환자 관찰 시스템의 부 시스템인 호출 시스템을
소개한다. Computer Telephony Integration (CTI) 기술을 바탕으로 한, 이 호출 시스템은 환자 …
소개한다. Computer Telephony Integration (CTI) 기술을 바탕으로 한, 이 호출 시스템은 환자 …
An Intelligent Call Center based on Agent
DK Lee, KS Han - Journal of KIISE: Computing Practices and …, 2001 - koreascience.kr
This paper presents a cal center which is a subsystem of a web-based real time monitoring
system of intensive care units. Based on Computer-Telephony Integration (CTI) technology …
system of intensive care units. Based on Computer-Telephony Integration (CTI) technology …