New service development maturity model
Purpose–The purpose of this paper is to rigorously devise a new tool that helps analyze and
improve NSD processes. Design/methodology/approach–An NSD maturity model (NSDMM) …
improve NSD processes. Design/methodology/approach–An NSD maturity model (NSDMM) …
[图书][B] Understanding Service Design practices and contributions to New Service Development
E Yu - 2016 - search.proquest.com
Since two decades ago, Service Design as a design-led approach to service development
and innovation has expanded its scope of interventions and contributions. It has been …
and innovation has expanded its scope of interventions and contributions. It has been …
Development and Validation of an Instrument to Measure the Service Innovation Capability Maturity of SMEs
T Blommerde, P Lynch - 2020 - repository.wit.ie
Small and medium-sized enterprises in the service sector must continuously innovate and
adapt to remain competitive and ensure their survival. Key to this is their service innovation …
adapt to remain competitive and ensure their survival. Key to this is their service innovation …
[PDF][PDF] The Effectiveness, Adoption and Application of New Service Development (NSD) Tools and Techniques
J Dayu - 2012 - core.ac.uk
1.1. Background New service development (NSD) can be defined as the overall process of
developing new service offerings, which spans various stages, from idea generation to …
developing new service offerings, which spans various stages, from idea generation to …
[PDF][PDF] A Framework to Assess the Maturity of Customer Involvement in the Service Design of Product-Service Systems
T Abu-Salim - International Journal of Economics and Management …, 2015 - academia.edu
This paper develops and investigates a framework for the assessment of customer
involvement in the service design process of result oriented product-service systems in order …
involvement in the service design process of result oriented product-service systems in order …