Task stressors, team reflexivity, and proactive customer service performance

A Ali, AN Khan - The Service Industries Journal, 2023 - Taylor & Francis
This study integrates the transactional theory of stress with social media literature to produce
novel theoretical insights into whether and how social media affordance affects the …

Investigating the role of perceived information overload on COVID-19 fear: a moderation role of fake news related to COVID-19

C Zhang, T Cao, A Ali - Frontiers in psychology, 2022 - frontiersin.org
During crises and uncertain situations such as the coronavirus disease 2019 (COVID-19)
pandemic, social media plays a key function because it allows people to seek and share …