Although numerous methods for handling the technical aspects of developing domain-
specific modeling languages (DSMLs) have been formalized, user needs and usability …

Customer experience is defined as the customer's perceived overall quality of all
interactions and relationships that the customer has with a company's products and services …

Studies have described the opportunities and challenges of applying service design
techniques to health services, but empirical evidence on how such techniques can be …

To enhance operational sustainability of services, service quality is needed to be monitored.
Expected and experienced service can be compared to evaluate service quality. Service …

The research produced a General Service Engineering Framework (GSEF), a process
guideline for building a service system which covers both the business and informatics …

Care for patients with long term conditions is often characterized as fragmented and
ineffective, and fails to engage the resources of patients and their families in the care …

Customer experience has become an important factor for the digital and non-digital value
creation. Some brands, products or services create their unique selling preposition only …

Customer experience has become an important factor for the digital and non-digital value
creation. Some brands, products or services create their unique selling preposition only …

As a process of developing a service system, the term 'service engineering'evolves in scope
and definition. To achieve an integrated understanding of the process, a general framework …

Abstract The concept of Primary Health Service Management Model †œAndalâ€(LKP
Andal) in Indonesia was initiated by the Public Health Association of Brawijaya University …