While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

Service design and innovation are receiving greater attention from the service research
community because they play crucial roles in creating new forms of value cocreation with …

Purpose This paper explores how service design can contribute to the evolution of health
service systems, moving them toward people-centered, integrated and technology-enabled …

While open innovation and university–industry collaboration contribute significantly to
innovation in industrialized countries, it is less clear how these create value in emerging …

In this article, we provide in-depth insight into the process of adopting service design (SD) by
a large service organization. We use an inductive interpretive approach and draw on rich …

In the increasingly complex service environment, value is cocreated through webs of
interactions between provider networks and customer networks. This is evident in healthcare …

The increasingly interconnected world is leading to continuous and profound
transformations within and among service systems (eg, firms, industries, societies). While …

Purpose The purpose of this paper is to explore the role of context in service innovation by
developing a conceptual framework that illuminates the key elements and trends in context …

" This book focuses on"" massive codesign"": the idea that multiple and/or numerous
participants having different voices collaborate in a design process broken down into …

Purpose Grounded in Transformative Service Research, the purpose of this paper is to
explore the mechanisms by which bank information transparency influences consumer's …