This paper explores how voice-activated smart home devices (SHDs) like Amazon Alexa
and Google Home influence consumers' retail information seeking and ordering behaviors …

Purpose The purpose of this paper is to better understand the future of hotel chains by
exploring the evolving expectations of guests, potential innovations, emerging opportunities …

Purpose As the Journal of Tourism Futures celebrates its 10th Anniversary, Dr Stefan
Hartman (head of department at the European Tourism Futures Institute, NHL Stenden …

Despite extensive evidence investigating the critical role of internal brand management on
employees' behavior, there is limited empirical evidence investigating the causality between …

To summarize, this book serves as a source of inspiration for academia in terms of
identifying potential avenues for research. The recommendations presented are of great …

Because of the COVID-19 pandemic, the hotel industry has been facing severe financial
problems, having to re-orientate towards domestic customers to stay afloat. With the rise of …

Over the past few years the sharing economy has grown tremendously, driven in part by
traveler desires for authentic and unique experiences. In response to these modern …

The tourism and hospitality industry is an important pillar of the economic development in
the developing countries worldwide. The hotel industry in Southern and Eastern Africa has …

In the era of connectivity, personalisation is an increasingly popular phenomenon in the
marketplace. Modern customers are more demanding with higher barging power. The …

The branding strategy has been used by hospitality companies for many years. Recently, the
positioning of a hotel or hotel chain as a company that follows an active sustainable …