Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …

Purpose–In light of the growth of internet usage and its important role in the field of e‐
commerce, electronic word‐of‐mouth (eWOM) has been changing people's behavior and …

The banking industry is rapidly developing to utilize e-banking as an efficient and suitable
tool to satisfy customers. Online banking service is the general service suggested by …

Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

This research aims to analyze factors affecting e-banking user satisfaction and e-banking
user loyalty during Covid-19 pandemic with e-banking service quality that consists of …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

Purpose–The purpose of this paper is to examine consumer attitudes toward online
shopping in Jordan. The paper introduces an integrated model which includes trust …

Purpose The purpose of this paper is to investigate the multidimensional concept of mobile
banking service quality (security/privacy, practicity, design/aesthetics, enjoyment and …

Stiff competition in the mobile instant messaging (MIM) market underscores the importance
of continuance use of MIM to ensure sustainable growth of service providers. This paper …

In an environment in which there has been a reduction in consumer trust of both
organizations and advertising, as well as a decrease in television advertising, word of mouth …