Services provided by modern organizations are usually designed, deployed, and supported
by large-scale IT infrastructures. In order to obtain the best performance out of these …

Proper management of Information Technology (IT) resources and services has become
imperative for the success of modern organizations. The IT Infrastructure Library (ITIL) …

The growing necessity of organizations in using technologies to support to their operations
implies that managing IT resources became a mission-critical issue for the health of the …

The reuse of knowledge acquired by operators to diagnose failures in Information
Technology (IT) infrastructures has potential to decrease the recurrence of failures and …

Change Management, a core process of the Information Technology Infrastructure Library
(ITIL), is concerned with the management of changes to IT infrastructure and services to …

Planning is a fundamental sub-process of the overarching Information Technology (IT)
change management process, proposed by the Information Technology Infrastructure …

The IT Infrastructure Library (ITIL) is a set of best practices that are widely accepted for IT
service management. Change management is a core ITIL process that oversees the …

Change design is one of the key steps within the IT change management process and
involves defining the set of activities required for the implementation of a change. Despite its …

For large-scale business applications the amount of documents to be referenced and
manual actions to be performed should be minimized in order to permit agile and on …

Change Management, a core process of the Information Technology Infrastructure Library
(ITIL), is concerned with the management of changes to networks and services to satisfy …