Purpose–The purpose of this paper is to review the characterisation of the concept of service
experience in service marketing research. Design/methodology/approach–Using content …

This study aimed to measure the effect of psychological capital and individual creativity on
employee individual innovation behavior of the female employees of a manufacturing …

Service innovation is a key source of competitive differentiation across firms and markets.
Despite growing attention from practitioners and academics alike, systematic scholarly …

The purpose of the paper is to discuss how the definitions of innovation must be extended in
order to analyse innovation in a public service-institution and uncover the reality of …

Background There is growing interest in and focus on healthcare services research to
identify factors associated with innovation in healthcare organizations. However, previous …

Innovation is usually understood as a conscious development and implementation of new
products or services. This article takes its starting point in a case study that shows how …

This article presents the findings of a survey among 613 firms in the Dutch hospitality
industry adopting a demarcation perspective. The paper illustrates that innovation in this …

Experience innovation is described as collaborative and integrated in day-to-day work.
However, a challenge is to capture people's tacit knowledge and make it explicit, in order to …

This article is dedicated to a consideration of the tertiarization of innovation networks. While
the concept of traditional innovation network has been the object of an extensive literature …

This paper examines innovation and change activities in knowledge-intensive business
service (KIBS) firms from the perspective of innovative behaviour. Earlier studies have …