What we know and don't know about consumer happiness: Three-decade review, synthesis, and research propositions

N Dhiman, A Kumar - Journal of Interactive Marketing, 2023 - journals.sagepub.com
The recent rise of consumer happiness research in marketing literature is noticeable. This
article presents a systematic review of consumer happiness research from 1991 to 2020 …

The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

T Gong, Y Yi - Psychology & Marketing, 2018 - Wiley Online Library
This research investigates and validates the cross‐national applicability of a service quality
model in five Asian countries: China, Hong Kong, Japan, South Korea, and Singapore. The …

Do brands make consumers happy?-A masstige theory perspective

A Kumar, J Paul, S Starčević - Journal of Retailing and Consumer Services, 2021 - Elsevier
Happiness has been topic of research since ancient times. This study explores the theory of
consumer happiness grounded in the tenets of mass prestige (Masstige), self …

Mass prestige, brand happiness and brand evangelism among consumers

M Mansoor, J Paul - Journal of Business Research, 2022 - Elsevier
Grounded on the Masstige theory, this study examines the direct and indirect impact of Mass
Prestige of a Brand (MPB), Brand Perception (BP), and Propensity to Pay the Premium …

The silver lining of materialism: The impact of luxury consumption on subjective well-being

L Hudders, M Pandelaere - Journal of happiness studies, 2012 - Springer
Materialism is a way of life characterized by the pursuit of wealth and possessions. Several
studies have documented that a materialistic lifestyle is associated with diminished …

Customer happiness as a function of perceived loyalty program benefits-A quantile regression approach

R Agarwal, A Mehrotra, D Misra - Journal of Retailing and Consumer …, 2022 - Elsevier
Customers consider pursuit of happiness to be fundamental to their purchase experiences;
thus, companies are increasingly looking for opportunities to bring happiness to customers …

Brand cultural symbolism, brand authenticity, and consumer well-being: the moderating role of cultural involvement

Y Jian, Z Zhou, N Zhou - Journal of Product & Brand Management, 2019 - emerald.com
Purpose This paper aims to improve knowledge regarding the complicated relationship
among brand cultural symbolism, consumer cultural involvement, brand authenticity and …

Experiences and happiness: The role of gender

JJ Brakus, W Chen, B Schmitt… - Psychology & …, 2022 - Wiley Online Library
It is well established that experiences make people happy, but we still know little about how
individual differences affect the relationship between consumption of experiences and …

An appraisal framework of the determinants and consequences of brand happiness

S Schnebelen, M Bruhn - Psychology & Marketing, 2018 - Wiley Online Library
Recent academic discussions about the concept of brand happiness have introduced brand
happiness as a promising new branding asset and a key research area. There is scientific …

Family firm brands, perceptions of doing good, and consumer happiness

M Schellong, ND Kraiczy, L Malär… - … theory and practice, 2019 - journals.sagepub.com
This research examines how and why family firm brands (compared to nonfamily firm
brands) affect consumers. We argue that a brand's family firm status acts as a signal to …