Success rates of behavior change counseling programs (eg, weight loss, smoking cessation,
and debt management), where consumers seek to overcome their destructive habits and …

Prior research analyzing surface acting—employees' regulation of emotional expressions—
has mostly focused on the interactions between front‐line employees and their customers in …

The marketing environment has changed considerably over the past few decades and firms
are increasingly attempting to build relationships with their customers to shield off …

Literature on empowerment as an internal marketing practice primarily documents positive
effects on employees' job performance, though increasing evidence suggests conflicting …

This paper presents the results of a business research project conducted by the researchers
in XYZ (Singapore) Pte Ltd, which is a Hi-Tech semiconductor test systems and equipment …

Research on empowerment has focused more on psychological empowerment than
relational empowerment or empowerment practices. One reason is that the results of s. One …

Purpose Aligning employees' goals with organizational goals is an overarching objective of
an organization to increase employees' outcomes and, ultimately, the firm's performance …

The accounting literature has long analyzed whether and how mentoring relationships affect
public accountants' turnover intentions. To continue the study of that question, we examine …

Despite the widely acknowledged importance of concerted efforts between service teams
and their leaders for increasing service quality, little is known about how and why congruent …

Previous retailing studies have linked consumer satisfaction to perceived hedonic or
utilitarian product value. This research extends previous studies by examining how the …