Going beyond intention: Integrating behavioral expectation into the unified theory of acceptance and use of technology
Research on information technology (IT) adoption and use, one of the most mature streams
of research in the information science and information systems literature, is primarily based …
of research in the information science and information systems literature, is primarily based …
Leveraging Microsoft׳ s mobile usability guidelines: Conceptualizing and developing scales for mobile application usability
This research conceptualizes mobile application usability and develops and validates an
instrument to measure the same. Mobile application usability has attracted widespread …
instrument to measure the same. Mobile application usability has attracted widespread …
FAT-CAT—Explainability and augmentation for an AI system: A case study on AI recruitment-system adoption
Because artificial intelligence (AI) recruitment systems exhibited discriminatory decisions in
recent applications, the adoption of such systems in industry has raised doubts. As equity …
recent applications, the adoption of such systems in industry has raised doubts. As equity …
Electronic records management–a state of the art review
B Oladejo, S Hadžidedić - Records Management Journal, 2021 - emerald.com
Purpose This paper aims to examine the state of the art in electronic records management
(ERM) with the goal of identifying the prevailing research topics, gaps and issues in the field …
(ERM) with the goal of identifying the prevailing research topics, gaps and issues in the field …
Information culture in a government organization: Examining records management training and self‐perceived competencies in compliance with a records …
T Wright - Records management journal, 2013 - emerald.com
Purpose–The purpose of this paper is to use information culture assessment tools (from
work by Curry and Moore) to examine the information culture within a regulated, government …
work by Curry and Moore) to examine the information culture within a regulated, government …
E-government service research development: A literature review
MM Hasan - Public affairs and administration: Concepts …, 2015 - igi-global.com
Electronic service in the domain of e-Government has been gaining research attention over
past two decades. This paper reports on a literature review of the published e-Government …
past two decades. This paper reports on a literature review of the published e-Government …
Integrated records management: Using software design approach to support business process management and compliance in the networked environment
P Ajibade, SM Mutula - New Review of Information Networking, 2019 - Taylor & Francis
Business records management plays a vital role in enabling organizations to maintain
accountability, curb corruption, and prevent mismanagement, while promoting efficient …
accountability, curb corruption, and prevent mismanagement, while promoting efficient …
Managing electronic records in e-government: current trends and future directions internationally
X An, S Sun, W Zhang - 2011 International Conference on …, 2011 - ieeexplore.ieee.org
More and more literature has been written on electronic records management (ERM) in e-
government in recent three years, however, much is limited to experiences of one country …
government in recent three years, however, much is limited to experiences of one country …
Electronic records management-An old solution to a new problem: Governments providing usable information to stakeholders
C Nguyen, R Stockdale, H Scheepers… - Big data: Concepts …, 2016 - igi-global.com
The rapid development of technology and interactive nature of Government 2.0 (Gov 2.0) is
generating large data sets for Government, resulting in a struggle to control, manage, and …
generating large data sets for Government, resulting in a struggle to control, manage, and …
[PDF][PDF] A model and empirical examination of influencing factors of customer satisfaction and service performance through interactional quality
MD Habib, S Attiq - Business and Economic Review, 2020 - imsciences.edu.pk
Frontline employees are main actors in delivery of quality services, whether they simply
interact with customers or actually render services to the customers (Bettencourt & Brown …
interact with customers or actually render services to the customers (Bettencourt & Brown …