Consumers acceptance of artificially intelligent (AI) device use in service delivery
This study develops and empirically tests a theoretical model of artificially intelligent (AI)
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
Customers' intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors
SS Cha - International Journal of Contemporary Hospitality …, 2020 - emerald.com
Purpose This study aims to empirically test a theoretical model by defining customers'
intention to use services of restaurant robots, which are rapidly developing in Korea. The …
intention to use services of restaurant robots, which are rapidly developing in Korea. The …
[HTML][HTML] How do destination negative events trigger tourists' perceived betrayal and boycott? The moderating role of relationship quality
L Su, B Jia, Y Huang - Tourism Management, 2022 - Elsevier
This study presented and tested a conceptual model that examined how a negative event at
a tourism destination influenced perceived betrayal and boycott among tourists. A mixed …
a tourism destination influenced perceived betrayal and boycott among tourists. A mixed …
Predicting aspect-based sentiment using deep learning and information visualization: The impact of COVID-19 on the airline industry
This study investigates customer satisfaction through aspect-level sentiment analysis and
visual analytics. We collected and examined the flight reviews on TripAdvisor from January …
visual analytics. We collected and examined the flight reviews on TripAdvisor from January …
Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy
H Lin, M Zhang, D Gursoy, X Fu - Annals of Tourism Research, 2019 - Elsevier
Abstract Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-
disclosure, an important component of tourist-to-tourist interaction, influences tourist …
disclosure, an important component of tourist-to-tourist interaction, influences tourist …
Emotions in tourism: Theoretical designs, measurements, analytics, and interpretations
The theorization of emotion receives considerable attention in contemporary tourism
literature. Remarkably, existing studies largely ignore the operationalization of emotion in …
literature. Remarkably, existing studies largely ignore the operationalization of emotion in …
Exploring panic buying behavior during the COVID-19 pandemic: a developing country perspective
Purpose This paper aims to identify factors that influence customers' panic buying behavior
during the COVID-19 pandemic. Design/methodology/approach A self-administered …
during the COVID-19 pandemic. Design/methodology/approach A self-administered …
Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19
Abstract The evolution of Artificial Intelligence (AI) has revolutionized many aspects of
human life, including healthcare. Amidst the Covid-19 pandemic, AI-enabled smartwatches …
human life, including healthcare. Amidst the Covid-19 pandemic, AI-enabled smartwatches …
The impact of time pressure on impulsive buying: The moderating role of consumption type
The research examines the effect of time pressure on impulsive buying via the moderation of
consumption type by identifying positive emotion as the underlying mechanism. Firstly, we …
consumption type by identifying positive emotion as the underlying mechanism. Firstly, we …