Anger between bus drivers and passengers or among passengers: Development of a bus passenger anger scale (BPAS) and a bus driver anger scale (BDAS)
S Ye, Q Chen, Y Tang - Transportation research part A: policy and practice, 2023 - Elsevier
In China, numerous fatal accidents have occurred due to anger caused by conflicts between
the driver and passengers or among passengers on buses. Nonetheless, based on existing …
the driver and passengers or among passengers on buses. Nonetheless, based on existing …