A critical review of state‐of‐the‐art chatbot designs and applications

B Luo, RYK Lau, C Li, YW Si - Wiley Interdisciplinary Reviews …, 2022 - Wiley Online Library
Chatbots are intelligent conversational agents that can interact with users through natural
languages. As chatbots can perform a variety of tasks, many companies have committed …

User simulation for evaluating information access systems

K Balog, CX Zhai - Proceedings of the Annual International ACM SIGIR …, 2023 - dl.acm.org
With the emergence of various information access systems exhibiting increasing complexity,
there is a critical need for sound and scalable means of automatic evaluation. To address …

Conversational information seeking

H Zamani, JR Trippas, J Dalton… - … and Trends® in …, 2023 - nowpublishers.com
Conversational information seeking (CIS) is concerned with a sequence of interactions
between one or more users and an information system. Interactions in CIS are primarily …

Survey on evaluation methods for dialogue systems

J Deriu, A Rodrigo, A Otegi, G Echegoyen… - Artificial Intelligence …, 2021 - Springer
In this paper, we survey the methods and concepts developed for the evaluation of dialogue
systems. Evaluation, in and of itself, is a crucial part during the development process. Often …

Neural belief tracker: Data-driven dialogue state tracking

N Mrkšić, DO Séaghdha, TH Wen, B Thomson… - arXiv preprint arXiv …, 2016 - arxiv.org
One of the core components of modern spoken dialogue systems is the belief tracker, which
estimates the user's goal at every step of the dialogue. However, most current approaches …

Taskmaster-1: Toward a realistic and diverse dialog dataset

B Byrne, K Krishnamoorthi, C Sankar… - arXiv preprint arXiv …, 2019 - arxiv.org
A significant barrier to progress in data-driven approaches to building dialog systems is the
lack of high quality, goal-oriented conversational data. To help satisfy this elementary …

MTOP: A comprehensive multilingual task-oriented semantic parsing benchmark

H Li, A Arora, S Chen, A Gupta, S Gupta… - arXiv preprint arXiv …, 2020 - arxiv.org
Scaling semantic parsing models for task-oriented dialog systems to new languages is often
expensive and time-consuming due to the lack of available datasets. Available datasets …

Frames: a corpus for adding memory to goal-oriented dialogue systems

LE Asri, H Schulz, S Sharma, J Zumer, J Harris… - arXiv preprint arXiv …, 2017 - arxiv.org
This paper presents the Frames dataset (Frames is available at http://datasets. maluuba.
com/Frames), a corpus of 1369 human-human dialogues with an average of 15 turns per …

Learning symmetric collaborative dialogue agents with dynamic knowledge graph embeddings

H He, A Balakrishnan, M Eric, P Liang - arXiv preprint arXiv:1704.07130, 2017 - arxiv.org
We study a symmetric collaborative dialogue setting in which two agents, each with private
knowledge, must strategically communicate to achieve a common goal. The open-ended …

Unified dialog model pre-training for task-oriented dialog understanding and generation

W He, Y Dai, M Yang, J Sun, F Huang, L Si… - Proceedings of the 45th …, 2022 - dl.acm.org
Recently, pre-training methods have shown remarkable success in task-oriented dialog
(TOD) systems. However, most existing pre-trained models for TOD focus on either dialog …