Web users often face a long waiting time for downloading Web pages. Although various
technologies and techniques have been implemented to alleviate the situation and to …

The current study sought to understand better the psychological characteristics of socially
anxious individuals who seek information on the internet about social anxiety disorder and …

Once the editorial team was finalized, we had to make decisions about narrowing down the
potential list of topics (a very tough task), finding contributors to write specific chapters, and …

Companies increasingly are providing customer service through social media, helping
customers on a real-time basis. Although some traditional call centers might prioritize …

Web page loading speed continues to vex users, even as broadband adoption increases.
Several studies have addressed delays in the context of Web sites as well as interactive …

Email plays an important role in the digital economy but is threatened by increasingly
sophisticated cybercrimes. A number of security services have been developed, including …

Although its popularity is widespread, the Web is well known for one particular drawback: its
frequent delay when moving from one page to another. This experimental study examined …

In the field of mass communication, the termtheoryis often loosely defined. 1 Paradigms, 2
conceptual frameworks, models, normative theories and, of course, actual theories are all …

We analysed the effect of a well designed website in terms of five indicators: purchase
intention, positive attitudes, trust, satisfaction and perceived risk. These effects (measured by …

Purpose Recent studies have observed rise in consumer's ethical concerns about the online
retailers while making a purchase decision. The impetus for businesses to use corporate …